NHTSA Complaint #11595662 — 2022 TOYOTA HIGHLANDER

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11595662
Vehicle 2022 TOYOTA HIGHLANDER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Car fire (total loss of vehicle) after hybrid malfunction. My family and I were traveling west bound on [XXX] near Crawfordsville Indiana on [XXX]. Trooper Chelsey Smith from the Indiana State Police (CAD # [XXX] ) came to the scene. Our car was traveling westbound at about 70 mph when I got a notification of "a malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. Contact your Toyota dealer to have your vehicle inspected" - I acknowledged the alert and kept driving, then it showed again 30 seconds later and acknowledged again. About 30 seconds later I received a "Hybrid System Alert" stating "A malfunction in the Hybrid System has been detected. Stop in a save location and contact your Toyota dealer to have your vehicle inspected". The vehicle then notified me that it was reducing power output and we went from 70 to 20 mph in a few minutes. Then while we were going about 20 mph, the vehicle notified me that its going to come to a stop and shut off its power. I engaged the brakes and before coming to a full stop, thick brown smoke came out from the hood on the drivers side. Vehicle cam to a stop and we all jumped out of the vehicle. Within 30 seconds, the car had flames coming out of hood and front drivers side quarter panel. The fire then moved through the vehicle. Fire department came about 10 min later, but worked on it for 30+ mins to put out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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