NHTSA Complaint #11595321 — 2022 GRAND DESIGN REFLECTION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11595321
Vehicle 2022 GRAND DESIGN REFLECTION
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

-Black tank 43gal capacity leaking after loud "bang" followed a second later by a thud (turned my head to look and saw the travel trailer underbelly enclosure fall/sag about two inches instantly, then after a few moments sewage water began pouring out from multiple locations (I have a video of it leaking). -It is suspected that the straps holding the black tank to the trailer frame snapped, the tank then dropped onto the underbelly enclosure, and somehow cracked along the way. -Called Grand Design RV and opened a case for it immediately (I was stuck at a Dalhart, TX RV park (my tow vehicle broke down and it took a month to get a mechanic to fix it). Called around 15 RV repair shops, service dealerships, mobile RV repair guys, and even plumbers. Most of them said they would not be willing to work on this type of issue due to hazmat (can you blame them?) and the few that did could not get me in for 3+ months out. The Grand Design solution was to "get it to your local GD dealer service center" which I had already made a May 29th service appointment for other warranty concerns back in January. Trailer is still at Windish RV Longmont, CO as I type this on 6-19-2024. -MAJOR health and safety concern. Towing trailer home I was terrified the black tank would give way going down the interstate and highways, which could easily lead to injuries or death for anybody on the road in my wake, at least a [XXX] hazmat situation... -The furnace is ducted to the underbelly and basement storage bays (4 season camper). A few days after this initial incident the overnight low dropped to 39F, so I had no choice but to activate the furnace. The fumes were so foul that not only did I end up vomiting throughout the night, but my poor labradoodle did as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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