NHTSA Complaint #11594997 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated that there was a significant amount of smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo charger had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.