NHTSA Complaint #11594819 — 2022 THOR MOTOR COACH ACE

I purchased the motorhome from Fraserway RV in Kamloops, BC. The vehicle was sold to me as a new unused unit in November 2023. While turning into a strip mall parking lot from a small service road, we were travelling at around 5-10 KPH. My wife and I heard a very odd low "thud" type of noise coming from somewhere in the motorhome. We parked in the mall parking lot and began to look for the source of the noise. We were unable to find anything so we assumed perhaps something in a cupboard had shifted. We purchased some groceries and my wife decided to move some frying pans from under the cupboard sink to the oven drawer. The oven drawer is covered in a glass type material. When my wife opened the drawer the glass panel on the oven drawer, literally exploded in her face sending glass shrapnel throughout the motorhome. I reported the incident to the Manufacturer and they did not even reply. It seems evident that the drawer glass panel experienced some sort of stress which caused the thud. NOTE: I am located in Kamloops, BC, Canada but your system doesn't allow me to make this information known.