NHTSA Complaint #11594464 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, a low coolant service engine soon message was displayed. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, who advised the contact that there was a leak coming from a hose. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the independent mechanic and repaired again. The contact stated that while attempting to start the vehicle, there was a message stating: “Excessive Engine Temperature – Turn off Engine; and Park Safely”. The vehicle was towed to the independent mechanic. The vehicle was diagnosed, and the mechanic found coolant fluid on top of the engine and cooling system hoses leaking. The independent mechanic advised the contact to take the vehicle to a dealer for assistance. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.