NHTSA Complaint #11594247 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the coolant reservoir was empty. The overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.