NHTSA Complaint #11594144 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the A-Pillar trims were rattling. The contact stated that the windshield was not properly sealed or secured. The vehicle was repaired on several occasions at the residence by an independent mechanic; however, the failure persisted. The contact stated that the windshield had been changed several times. The contact stated that after the repair attempts, tape was used as a temporary fix. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.