NHTSA Complaint #11593562 — 2018 KIA SOUL

I am the owner of a 2018 Kia Soul. On May 19, 2024 I broke down on a highway in a dangerous construction zone. Just prior to this my oil light came on, so i put some in to be safe until I got home to let engine cool. No other warning lights or messages came on. Got a little further down the road and the light came back on with the engine now making noise. I managed to find an emergency pull off and as soon as I pulled off the car died. I had it initially towed to my mechanic but when they looked at it they said had to go to dealership it was the Engine and possibly under recall. Had towed to dealership on May 21, 2024. They were backed up and unable to look at it until after the holiday. They finally got to look at it on June 3, 2024. It does meet the requirements for the Kia Engine Recall. Here is where the plot thickens, Kia, not dealership, denied the recall work because the update was never done. I just received the update notice the end of March 2024. Due to me being disabled and I had some doctor appoints to keep I just cleared my schedule to make the appointment and was planning to do that when broke down with no warning. I called Kia customer service and they said because I did not have the update done it has to fall under the Class Action Settlement and they will not cover it. Now under the Class Action Settlement, you need to pay out of pocket and then seek reimbursement. However, the work has yet to be done and I am disabled and on a fixed income. It is now June 10,2024 and the Kia dealership still is not getting a straight answer from the warranty company on whether they will accept the claim and cover it or not. Meanwhile, I am putting a friend out to help me. What is a person to do?