NHTSA Complaint #11593110 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware of a misfire failure with the vehicle. The contact stated that the temperature gauge became extremely elevated, and the Engine Overheating warning light was illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure reoccurred. The vehicle was taken to an independent mechanic for the second time and the spark plugs were replaced again; however, the failure persisted. The contact stated that the check engine warning light illuminated, and the engine misfire persisted. The vehicle was not repaired. The contact related to the failure with the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). However, the vehicle was not included in the program. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 80,000.