NHTSA Complaint #11593035 — 2016 KIA SORENTO

The contact owns a 2016 Kia Sorento. The contact stated that while operating the vehicle, the vehicle lost motive power and would not properly accelerate. The vehicle was taken to the local mechanic who diagnosed and determined that the timing chain had failed causing severe damages to the engine. The vehicle was later driven to the local dealer who confirmed the timing chain failure had occurred and advised that the engine needed to be replaced. The vehicle was not yet repaired and was later towed to the residence. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the timing chain was previously replaced but the failure had reoccurred. The failure mileage was 110,000.