NHTSA Complaint #11592981 — 2016 FORD FUSION

Coolant intrusion into cylinder(s): My vehicle suddenly overheated while I was traveling on a highway that had stretches of ongoing construction and no shoulder. While attempting to reach a portion of the highway with a shoulder, my car went into "limp" mode. I had to shut the vehicle off and wait for it to cool. After about an hour I was able to have someone bring me coolant and I was able to restart my vehicle and get to a safe location. My car continues to overheat whenever I try to accelerate on a highway, leaving me in a position where I am trying to pull my car to the shoulder without causing an accident. There is white smoke coming from my exhaust, my check engine light comes on, and I am losing coolant, although no leaks can be found. My car has ALL symptoms listed under Ford's Technical Service Bulletin 20-2100 issued 01 April 2020 titled "TECHNICAL SERVICE BULLETIN 1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/Or Illuminated MIL - Built On Or Before 10-Jun-2019". This intrusion can cause my vehicle to catch on fire! I have had my vehicle evaluated and scanned and am now having to spend over $1,500 to replace the water pump in hopes it alleviates the overheating. Ford is expressly aware of this issue, and I have found that there have been multiple class-action suits filed against Ford for this exact issue.