NHTSA Complaint #11592588 — 2020 BMW R 1250 RT

BMW Motorrad had a safety check on the driveshafts/ u joints for R1200 and R 1250 GS and RT motos. I had mine checked at D2 Powersports in Q3 or Q4, 2023 and it passed. No paperwork was given. On 3/28/24 the driveshaft / U joint failed on NC 178 south of Rosman, NC. Had this locked up in a corner it could have cause a wreck. The R1250RT was towed to D2 Powersports 10 hours later. D2 submitted a request for warranty repair or some financial help to BMW Motorrad. Request denied. I paid the entire $2677.96. BMW has SIB 33 04 23 out for K5X driveshaft maintenance schedule change published 12/12/23 and includes K52 R1250RT. My question, which BMW will not answer: Why was my 2020 R1250 RT (K52) denied? This is a very dangerous situation.