NHTSA Complaint #11592193 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, and attempting to start the vehicle, there were large clouds of white smoke coming from the front of the vehicle. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with a cracked engine block and coolant leak. The vehicle was not repaired. The contact related the failure with the Customer Satisfaction Program: 21N12 (Engine Short Block Replacement After Coolant Intrusion); however, the vehicle was not included. The manufacturer was informed of the failure and confirmed the vehicle was not included in the Customer Satisfaction Program. The failure mileage was approximately 68,000.