NHTSA Complaint #11592100 — 2019 HONDA PILOT

My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an extended warranty and they won't do anything unless the fuel pump goes out or they do a diagnostic that gives them a code that says there is an issue with the fuel pump module. The letter clearly states this is a recall and NOT an extended warranty issue. This incident occurred on [XXX] 2024. I want to make this response known to you guys because if I am being told this others are too. This recall is a safety issue, which can cause our vehicle to lose complete power! If I am experiencing issues as stated with this vehicle this is a concern. I won't be taking my vehicle back to that location, but I want to make sure that this issue is clarified and that their response is being addressed. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)