NHTSA Complaint #11591809 — 2012 MERCEDES-BENZ GL350

The contact owns a 2012 Mercedes-Benz GL350. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with turbo failure. The contact was informed that the turbo needed to be replaced. The vehicle was not repaired. The contact was informed that the repair could not be covered under the warranty. The contact stated that the failure had previously occurred almost two years prior, and the repair was covered under an unknown recall. The contact also stated that the repair was completed with a refurbished turbo charger. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.