NHTSA Complaint #11591717 — 2019 KIA SORENTO

At my last oil change, I was told by Kia that the oil was extremely low, which shouldn't be the case as I was not overdue for an oil change. They told me they couldn't tell me why, and I could try an engine cleaning service for $300 or $400 dollars that would have maybe a 60% chance of working. If it didn't work, then the engine was the problem and I was basically just screwed. I decided to seek a second opinion at a different shop and per the mechanic, "Engine has no leaks/found oil around top valve cover - removed oil cap and found engine had excessive blow by crank case pressure valve cover - piston rings worn." I was told the engine needs to be replaced. I have about 94,000 miles on the vehicle, and have always done all the maintenance at the Kia dealership that Kia recommends. The mechanic told me this has to be a manufacturing defect. There were no warning lights or anything to alert me to this problem. I was shocked when I was told about it at a routine oil change. If my engine goes out, blows, stops working, etc. I feel this is a major safety concern, particularly if it occurs while driving. I also feel that the Kia dealership isn't being honest about a known engine failure.