NHTSA Complaint #11591476 — 2016 NISSAN SENTRA

The CVT Transmission Bands unaligned themselves around 75,000 miles. Nissan refuses to replace their defective transmission in my vehicle due to not going to Nissan Service Centers for regular maintenance but instead going to smaller more affordable certified mechanics for my regular maintenance. When I did take it to Nissan in June of 2023 I was told to change my transmission fluid and filter and the issues would be resolved. I went to my private mechanic and had this done and my issues were not resolved. Upon further investigation it was a defective transmission and the extended powertrain warranty had expired by time and mileage. I was told to call Consumer Affairs for Nissan and they refused to provide any assistance due to my inability to afford paying for my regular maintenance to be done through their service centers. The cost of their synthetic oil changes is 80$ more than my reputable mechanic charges me. I am a single mother of two kids, a full time employee, and college student I live paycheck to paycheck as is and need to save money where I am able. I am being punished for not paying their outlandish prices for their sub-par mechanics.