NHTSA Complaint #11591453 — 2020 HONDA CR-V

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11591453
Vehicle	2020 HONDA CR-V
Component	STEERING
Date of Incident	May 27, 2024
Date Filed	May 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

It all begins with sticky steering wheel and got worse. Took to the dealership they first diagnosed as "transmission mount". After working on the car they said "Power Steering Rack" needs replacing. I am the single owner of this vehicle with only 28000 miles and just over 3 years of ownership. I am stunned at the cost of this repair (not covered by Honda) and the fact that this part may not be available for a long while according to dealership and it is unsafe to drive the vehicle. This is for sure a defective vehicle to lose a power steering rack at 28K miles and just over 3 years. Thank you!

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