NHTSA Complaint #11591160 — 2024 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11591160
Vehicle 2024 FORD EDGE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

Vehicle has hands free liftgate operation by waving feet under bumper. The liftgate will also close if you are loading cargo toward front of compartment and your feet inadvertently trigger sensor. The closing tone is weak and cannot be heard if there is any outside noise. Liftgate has closed on my back at least 4 times and my wife at least 3 times in the 4 weeks we have had the vehicle. If a small child were to be climbing in the back with the hatch open they could be seriously injured or even killed by the closing hatch. Even if an adult happens to have their hand in the hatch opening and the hatch inadvertently closed undetected serious injury could occur. I see no conceivable reason for having the hatch close by waving your feet under the bumper. The electric hatch can be disabled, but there are no provisions to disable only the motion auto open/close feature. I contacted Ford Customer Care and they filed an internal report and suggested I file a complaint with NHTSA.

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