NHTSA Complaint #11591105 — 2021 FORD MUSTANG MACH E

On April 19th, I picked up dinner and when I went to leave the parking lot, my vehicle turned on, but did not allow me to move out of park, nor shift into any other gear. I turned the vehicle on and off about ten times to see whether that might allow me to shift into another gear, but to no avail. It was later in the evening, so when I called the Ford customer service line I received an after hours message, and then thereafter I received a call from a Ford customer service center caller saying that they saw I was "stranded" and would send a tow truck to take the vehicle to the nearest Ford mechanic shop. They picked the vehicle up around 11pm in the evening. While the vehicle has had numerous other recalls, (windshield, etc.) I had not received any recall notice related to a battery issue. The dashboard showed a wrench in a car symbol as well as the battery symbol and a note that said "Stop safely now," and "full accessory power active." For the two and a half weeks following, I was not told what was wrong with the vehicle, nor was I provided a courtesy car. When I requested rental coverage, I was informed I would have to call "corporate" in order for them to cover the request, and when I did reach them, I was told that until they diagnosed the vehicle, they could not tell me whether it was my fault or theirs. After weeks of going back and forth, they agreed to cover a Ford rental (that I had to find on my own,) but have still not been given my vehicle as I have been informed that there are program wide software holds on the vehicle that prevent the technician from working on it. My lease ends in another month, and I have not been provided any information as to what my options are, or whether the vehicle will be fixed. I was also informed that I was not eligible for the Ford repurchase program as the vehicle is over the allotted 2 year/24K mile period, but I am extremely frustrated by the lack of care Ford has shown for my safety and ability to get around.