NHTSA Complaint #11590963 — 2017 HONDA ACCORD HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11590963
Vehicle 2017 HONDA ACCORD HYBRID
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

The car emits a very loud noise through the speakers. This is NOT a radio issue. The noise cannot be stopped by turning off the radio. The noise is extremely loud, so loud you cannot hear police or fire sirens, anyone honking or even someone trying to get your attention from outside the vehicle. This is a known problem to Honda, but the company considers it a problem with the stereo system and not a danger. Let me tell you, it IS a danger. Imagine not being able to hear Emergency Alerts while driving toward a tornado or powerful storm. Or not being able to hear a police or ambulance siren due to the noise coming through the speakers. Again, the stereo system is off, there is no phone connected to the system but the loud static persists until you turn the car off. It then comes back after a minute or two of driving. Honda North American requested I have a diagnostic done at the dealership to confirm the issue with the Head Unit. That costs 200 dollars, but I did it, even though there are multiple complaints online and with the company on this same issue. The dealer replicated the issue. There are no warnings about the problem until the sound overwhelms the driver. It takes about a minute to begin and WILL NOT STOP. I can provide video upon request.

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