NHTSA Complaint #11590538 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65-70 MPH, there was a rattling sound coming from underneath the hood of the vehicle and the vehicle started to decelerate. The check engine, low engine oil pressure, and check oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer for the repair. The vehicle was taken to the dealer who confirmed the diagnosis of engine failure and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened a case regarding the failure. The failure mileage was 68,000. VIN tool confirms parts not available.