NHTSA Complaint #11590377 — 2015 KIA SOUL

NHTSA Recall:19V120 The ESC light went on during high winds and stayed on. The car stuttered going up hill @40+ mph, so I looked for any outstanding recalls and decided to take it into LutherKia Bloomington. There were other recalls I was unaware of that I checked boxes to fix. They examined my vehicle and told me that my Catalytic Converter was plugged/melted and needed to be replaced. That isn't related to ESC as far as I'm aware, also I asked -why- it plugged and they were unwilling/able to determine. Other mechanics online told me that it is crucial to determine the root cause of why it plugged/melted and fix it. I looked closer at the recalls and pointed out that the various outstanding recalls called for engine tests, none of which they did. I then noticed that recall #19V120 directly mentioned catalytic converter damage. LutherKia refused to check the engine, even though the other recalls stated they would. I called [XXX] and Luther refuse to do anything except update computer codes since KIA will not pay for it. The KIA's catalytic converter is damaged and very possibly engine damage as well, but they refuse to check since they said KIA wont cover labor costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)