NHTSA Complaint #11590142 — 2020 CHRYSLER PACIFICA

The contact owns a 2020 Chrysler Pacifica. The contact stated that while stopped at a stop light, the vehicle inadvertently lost motive power; however, the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that several unknown warning lights were illuminated. The contact also stated that later, while driving at 40 MPH and attempting to accelerate, the vehicle briefly hesitated and jerked before returning to normal operation. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the transmission control module and performed a software update as per Technical Service Bulletin: 21-043-20. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 70,000.