NHTSA Complaint #11589948 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started shuddering and jerking abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact was advised that the replaced spark plugs might be defective and that the power train control module needed to be updated. The contact stated that an appointment was scheduled with a local dealer to diagnose the vehicle and confirm the information. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 64,000.