NHTSA Complaint #11589911 — 2016 ACURA MDX

The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)