NHTSA Complaint #11589694 — 2018 CHEVROLET COLORADO

We have been complaining to the dealerships (2) since 2021 about a spontaneous outage of the Infotainment system. Each time we were told there was no problem. They claimed to have contacted GM, who said 'no problem' or so we were told. The 'problem' has become a serious safety issue for myself. It starts with a loud constant ‘ticking’ sound that begins after getting seated, even before the key is placed in the ignition and does not stop. The radio rolls a list of station numbers even when nothing is on making it very distracting. Listening to the radio has become impossible. This system malfunction has created a more serious problem for me. At my height, the view of the speedometer reading on the dashboard is blocked by the steering wheel making me dependent on the mph display directly in front of the steering wheel, and is part of the Infotainment system, which keeps going off and I have no way to watch or judge my speed safely. It also interferes when using gps and causes a loss of direction. This is just downright dangerous. As obvious as the problem is, the current dealership requires a $190 diagnostic fee with repair costs to follow. This system was not an option or add-on. We could not break it or wear it out. Now out of warranty GM refuses any responsibility. Why no recall? Many complaints stated on social media.