NHTSA Complaint #11589557 — 2023 TOYOTA COROLLA CROSS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11589557
Vehicle 2023 TOYOTA COROLLA CROSS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

My 2023 Corolla cross XLE, at least 5 times since ownership, has experienced a complete engine shut off at stop lights when driving in the rain with windshield wipers on. A message appears on the driver display saying that the engine shut off and the brake needs to be pressed hard and start button must be pushed to start the engine again. It seems to only occur in association with the engine stop/start capability that is engaged when the vehicle comes to a complete stop and the break pedal is pushed extra to engage the engine. This may sound like the normal start/stop function to save fuel, but it is not. Normally, the capability turns the engine back on upon release of the brake pedal. This issue is very different, in that the engine shut down is not normal, and requires in real time traffic, returning the vehicle to park and starting it up again before putting the gear in drive again. This is very dangerous in traffic and needs a recall fix as soon as possible.

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