NHTSA Complaint #11589418 — 2018 TOYOTA RAV4

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11589418
Vehicle 2018 TOYOTA RAV4
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

-Fuel leaks have been occurring since we purchased the car in April 2022. The previous owners never parked on an incline, so they never experienced the issue. -Fuel leaks when the car is parked on an incline when tank is between half full and full. -Leaks occur more often based on (1) the more full the tank is (we never top it off after the pump stops at gas station) and (2) when parked in direct sunlight. -In the photo and video from 12/15/23, it was a cool day (57 degrees), but the warmth from the sun, after previously being cloudy, caused expansion and the leak occurred with a half tank. -Leaks do not occur when parked with the nose facing downhill. -Safety: leaking gas is an inherent fire safety risk. Note the leak could occur while driving up a mountain. -No warning lamps or messages appear. -The car has been inspected by a Japanese car specialist and they were unable to identify the problem. -The car is available for inspection upon request. -I have a video of the fuel leaking, but that file type is not supported, so I uploaded it as a photo instead (3rd attachment). -Last photo shows difficulty of trying to clean up fuel. Permanent stains remain. Fuel breaks down the asphalt, which now has a hole in it and needs to be patched.

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