NHTSA Complaint #11589379 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11589379
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	May 17, 2024
Date Filed	May 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I purchased a 2012 Ford Explorer in April 2024. Less than a month later, the Power Steering Assist Fault light appeared. I had it checked by PepBoy and was informed there was a recall on this issue and to contact my local Ford. I made the call and was told this was no longer a recall but a Customer Service issue and may not be covered due to age and mileage. The vehicle is driveable but turning is problematic.

Related Complaints for the 2012 FORD EXPLORER

Other STEERING Complaints

#11713792 — January 27, 2026 — Started the Explorer in a parking lot. When backing out the steering wheel was impossible to turn. A Power Steering...

#11710962 — January 14, 2026 — The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the vehicle lost power steering funct...

#11710317 — January 12, 2026 — Unknown my Steering wheel locked up while driving

#11709483 — January 7, 2026 — Total loss of Electric power steering assistance while driving on the interstate.

#11704528 — December 11, 2025 — The contact owns a 2012 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wh...

Recent Complaints for the 2012 FORD EXPLORER

#11719326 — UNKNOWN OR OTHER — February 20, 2026 — Recall 24V031 has not been fixed. I got my recall notice from Ford with regards to the A-pillar applique trim. I rece...

#11718316 — VISIBILITY/WIPER — February 16, 2026 — Plastic trims on both sides of the windshield are recalled and ford has not fixed yet. Safety hazard driving and both...

#11713995 — STRUCTURE — January 28, 2026 — The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...

#11709483 — ELECTRICAL SYSTEM — January 7, 2026 — Total loss of Electric power steering assistance while driving on the interstate.

#11696791 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — October 31, 2025 — The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.