NHTSA Complaint #11589365 — 2016 HYUNDAI SANTA FE

On 5/15, I was entering the highway when the vehicle refused to accelerate. I pushed the gas pedal all the way to the floor, and the vehicle did not respond. I checked to see if it had stalled, but the engine was still running. I watched the rpm meter as I pushed the accelerator, and noticed that the rpm’s stayed at 1.5 the entire time. I pulled over to the shoulder and turned off the vehicle as I was afraid of causing an accident as I was not at highway speed at the time. I turned the vehicle back on and when it was safe, attempted to reenter the highway. The vehicle responded appropriately. The check engine light had come on 2 days prior to this (5/13) and I was in the process of trying to make an appointment to get it fixed. My husband ran the engine code (P0014 and P0024). The check engine light had turned off upon restarting the vehicle but turned back on about 3 minutes after resuming driving. I took the vehicle to a mechanic to have it looked at, and they noticed that the engine had lost 4 quarts of oil. There had been no oil leakage noted at any time. They added 3 quarts of oil to the engine and noticed that the knocking sounds remained. Their determination was that the car was pretty much totaled. There were no indicator lights on the dashboard to notify me that there was low oil at any time. The only indicator that showed was the check engine light 2 days before.