NHTSA Complaint #11588998 — 2018 NISSAN ALTIMA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11588998
Vehicle 2018 NISSAN ALTIMA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Car started acting strangely on the way to work one morning, rpms would jump all over, it started to jerk, judder, slow to accelerate. That evening it did the same a few minutes after driving it. Got it to a local trusted mechanic who test drive and ran an OBD2 diagnostic check, which returned a P17F0 code. He told me it's serious CVT issues and referred me to the local Nissan dealership. The next day they called with the same diagnosis, CVT failure. Car was around 99,500 miles. The horrible extended warranty company I chose wouldn't honor it, said the car was fine. Nissan dealer argued that it WAS CVT failure and could cause a hazard. Nevertheless, I picked it up on 05/02. The next evening on the way home from work, in heavy traffic at 50 mph, it started lurching, crazy rpms, shuddering, going into neutral then back to D. As I was turning into a packing lot to stop, the CVT completely failed. The car wouldn't accelerate and left me at an almost stand-still in the middle of the left turn, as incoming traffic nearly crashed into me. A motorist helped push it into the parking lot, where it was towed back to Nissan... where it still sits today with a shot CVT. Nissan refused to help or offer any goodwill assistance even though it nearly caused multiple collisions. The car has been maintained perfectly, with CVT service performed at 65k miles and another at 95k miles. NHTSA should mark this issue as a safety hazard as a car that suddenly loses power puts families in danger. A modern car that can't even reach 100k miles before a major failure is pathetic. And Nissan having known about this issue for 10+ years (as made evident by the multiple lawsuits) should be held accountable. One day this massive CVT issue is going to seriously injure someone, or worse.

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