NHTSA Complaint #11588635 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that when the vehicle started, there was a rattling noise coming from the engine. In addition, the contact stated that the vehicle made a ticking sound while idling. The contact stated while driving at an undisclosed speed, the vehicle experienced a power surge. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic and was diagnosed with cam phaser failure. The contact was informed that the cam phasers needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and instructed the contact to call the NHSTA Hotline for further assistance The failure mileage was 77,600.