NHTSA Complaint #11588598 — 2020 BMW X5

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11588598
Vehicle	2020 BMW X5
Component	STRUCTURE:BODY
Date of Incident	May 6, 2024
Date Filed	May 14, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The front passenger door remained open as I was pulling out of my garage with my kid sitting in the front passenger seat. I thought he didn't close the door, but he was unable to close it. I got out of the car and it turns out the door wouldn't latch. There was no warning to the failure of the soft closing door mechanism. Just an alert that door is open. I had to drive it to the dealership the next day with rope securing the door to the pillar and the rear passenger door.

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