NHTSA Complaint #11588542 — 2018 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11588542
Vehicle	2018 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	May 12, 2024
Date Filed	May 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Overnight, the vehicle's power completely died, and there was no mechanical way to open the doors from the outside. My child's car seat is stuck in the car. At my expense, I'm having to get it towed to Tesla so they can "figure out a way" to open the door and retrieve the car seat. If something like medicine were trapped in the car, this would be a life-or-death situation. I cannot believe the car has no mechanical way of opening the doors, but everyone at Tesla I've talked to and all the documentation I was sent show that one cannot open the doors from the outside without power or the windows being down.

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