NHTSA Complaint #11588433 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11588433
Vehicle 2012 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

It happened a year ago when I was parked I turned the car on and the steering wheel locked, giving me the power steer assist fault error on the dash. I had to turn off the car and turn it back on. This happened about 2 or 3 time that year. Yesterday while driving out of my driveway I got the error again. This time it was different I wasn't parked, the car locked while in motion. Thankfully I wasn't on the street driving with the wheel locked in a turning position. I called Ford and they said that they just extended the satisfaction for the warranty on power steer to 10 years or 150,000 miles. This isn't a warranty issue. No car should have its steering locked, it's a 2012 car not even that old to be posing a safety issue like this. This need to be made a recall not extended warranty.

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