NHTSA Complaint #11588373 — 2019 TOYOTA 4RUNNER

The contact owns a 2019 Toyota 4Runner. The contact stated while driving at approximately 15 MPH, the shock absorber and springs on the suspension were making abnormal sounds while the vehicle was rolling over a dip or bump in the roadway. The contact looked underneath the vehicle and became aware that the springs and shocks showed premature wear and corrosion. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin T-SB-0094-20 (Front Suspension). The failure mileage was approximately 48,000.