NHTSA Complaint #11588338 — 2016 DODGE JOURNEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11588338
Vehicle 2016 DODGE JOURNEY
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I was driving my vehicle and the engine light came on with cruise control one time and abs brake lighta another time. When I got it checked by a mechanic, I was told it was clamshaft and crankshaft and that it was under a recall for my specific make and model and to take it to Dodge dealership. I did so and they ean a diagnostic test that tevealed exactly what I told them the mechanic told me and that it was not under recall and would be $2900 to fix. I argued that there is a recall for my specific make and model for the exact issue and was told to call Chrysler. I called and spoke with them and was told my vin doesn't pop up for thr recall even though my same year, make and model is having the same specific issue and that there was nothing they can do. I drive my vehicle to take my son to school and go to work as a nurse, caring for others. I was told that my vehicle may power off in the middle of driving because of the faulty sensor, potentially causing harm to myself, my loved ones and others on the road for an issue that my same make, model and year vehicle has a recall for that my vin number doesn't come up for.

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