NHTSA Complaint #11588273 — 2021 SUBARU ASCENT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11588273
Vehicle	2021 SUBARU ASCENT
Component	SERVICE BRAKES
Date of Incident	April 20, 2023
Date Filed	May 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Started having problems with the brand new car shaking and brakes making grinding noises when stopping around 20K miles. Brought the car to the dealership and they ended up replacing the brake pads and rotors. It’s been just over a year and less than 15K miles since the replacement and the car started shaking and brakes are making a grinding noise again. Again took the car to the dealership and the rotors are bad. After further research, this is a constant and known issue and has yet to be resolved by Subaru. Instead they wait for the new car warranty to wear off and let their customers pay out of pocket to have this fixed. Some owners have had to replace up to 4 times in less than 40K miles.

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