NHTSA Complaint #11588204 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11588204
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

While traveling to work about 1 mile before my exit, my 2017 Santa Fe Sport Ultimate 2.0T started sputtering and losing speed. I was scared to death traveling on a major highway (Rt 1). I immediately put the emergency blinkers on while continuing to lose speed. I barely made it off the highway before the car just STOPPED DEAD on the curve. NO POWER STEERING-NOTHING! THE CAR WOULDN'T MOVE! Terrified of tractor trailers and cars flying off the exit, I called the State Police to come as my protection from getting hit .While waiting, two Good Samaritans were concerned for my safety and stopped to help move the car partially out of the road (no steering). The state police arrived and waited while I got a tow truck seeing I was visibly upset. I later received a call from the auto shop telling me the engine was gone, The performed a compression test the next day, found no compression in cylinder 3. The mechanic suggested I tow the car to the dealer because it was a faulty engine and he knew of an extension on an extended warranty (from 100k-150K miles) Hyundai offered for this problem. I rented a car to go to work ($700) for the first 3 weeks because I couldn't get a loaner. I finally got a loaner after reaching out to Managers, and after 2 months they finally "worked" it in. Today, I get a message that it was indeed the engine and I would need to pay for the diagnostic test and new engine parts since the extended warranty I purchased when I bought my car was expired 9/8/23. I opened a case with Hyundai USA today 5/10/24, and will be speaking with the dealer on Monday but I'm at a loss. Hyundai should replace my engine considering these engines have a history of failing. It only has 103K miles on it. It was just in the shop a week before for the undercarriage coating, inspected and no major concerns. I ALMOST LOST MY LIFE WITH NO WARNING- ENOUGH IS ENOUGH! PLEASE HELP!!

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