NHTSA Complaint #11588085 — 2014 BMW X3

The contact owns a 2014 BMW X3. The contact stated while driving at approximately 45 MPH, the hatchback's rear latch had inadvertently opened, and the personal content had fallen out. The vehicle was taken to the local dealer where it was test-driven with the service manager and the failure was replicated. The contact also stated that they drove 3 other SUVs and the failure reoccurred. The contact stated that 3 other SUVs were test driven and the failure occurred. The service manager's diagnosis was that the hatchback release button was inadvertently depressed. Per the contact, the manufacturer advised the dealer to upgrade the SUV software free of charge. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 75,000.