NHTSA Complaint #11588038 — 2018 JEEP COMPASS

The contact owns a 2018 Jeep Compass. The contact stated while driving at an undisclosed speed, the headlights independently turned off. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle was diagnosed; however, the contact was unaware of the result of the diagnostic test. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was serviced under Customer Satisfaction Number: W20 (Reprogram Power Train Control Module) however, the failure with the headlights persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000.