NHTSA Complaint #11588018 — 2015 KIA SEDONA

The Driver side rear sliding door motor was not functioning properly. however the sliding door was getting locked and unlocked and can function properly manually . I took the vehicle to the KIA dealership with this recall and extended warranty. they installed a new motor and that motor was not working properly so they went ahead and installed a module for the sliding door to function properly. Later the door gets jammed and the door is not opening and the panel latch is not releasing the sliding door which only happens after they installed the new motor and module. they are asking to pay out of pocket to get it fixed. My understanding after consulting with people that if some part is under warranty and its not functioning properly than it should be fixed by the company which they are refusing to do. two concerns here, one is money that they are asking to get it fixed but the second concern is more of an issue that the door gets jammed in case of emergency the family can not use that door to exit the vehicle. the car sliding door was opening and closing, locked and unlocked properly only problem was the motor. i would appreciate if it can be seen.