NHTSA Complaint #11587855 — 2020 NISSAN SENTRA

The contact owns a 2020 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 23V581000 (Steering) however, the part to do the recall repair was not yet available. The contact stated while driving 40-50 MPH, the steering wheel and the vehicle shuddered violently. Additionally, the front wheels were wobbling abnormally. The contact stated that the failure also occurred while driving at a slower speed. The vehicle was taken to the dealer, where it was diagnosed that the tie rod had fractured. The contact stated that the dealer declined to perform an interim repair because the tie rod was not bent; however, the recall remedy involved replacing bent or broken tie rods, free of charge. The contact stated that the failure had been recurring increasingly while driving. The vehicle was taken back to the dealer who declined to perform the interim repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.