NHTSA Complaint #11587724 — 2019 KIA STINGER

I called the Vanguard Kia dealership in Arlington (3:22pm), TX the date I received the recall letter on 5/7/2024. The service rep (I didn't get his name) put me hold and confirmed the work would only take 3 hours, I would take a shuttle home, I should arrive first thing at 7am the following morning. I arrived at the dealership to drop my car of 7am on [XXX]. There was no service scheduled for me, but since I get there early I was only 3rd in line to be seen. As I was about to leave in the shuttle, and the Zach (second service rep to help) advised they didn't have the part or the tools to perform the work need to complete my recall. I was upset because I was assured by the service rep I spoke with the day prior that I'd didn't a loaner and I'd drop my car off and get it back same day since it was a 3 hour job. I inquired about getting a loaner vehicle and I was told my job wasn't big enough to qualify for loaner; even my car was still under the original warranty and this was recall related work. I was told I "should" be ok driving the car, even though I express concern about the catching fire as stated in the recall letter. After call Kia Customer Relations, they give the dealership a call and they still refused to accommondate me. I was told "if any happened Kia would take responsiblity", "I was concerned, just don't park the car close to the my home" (Zach's peer), and that I could pay out of pocket up front for a rental and they reimburse once I got my car back. I don't feel I needed to have to come out of pocket anything consider this is warranty / recall work. They gave me the car and had me drive back home, and now I have get it back up there whenever they get my parts. I've been accommodated in no way for the misleading instruction, and lack of consideration driving a car back and forth that had a active recall; INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)