NHTSA Complaint #11587659 — 2018 FORD EDGE

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked, after which the contact heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 93,000.