NHTSA Complaint #11587037 — 2013 HONDA ACCORD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11587037
Vehicle 2013 HONDA ACCORD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I lost control of vehicle while driving because the electrical steering motor stopped working. I’ve had the electric starter already replaced twice with Honda parts and it’s still not working. There’s something wrong with the steering. I already placed a complaint and I have not heard back from Honda or NHTSA. I sent letters to NYS Senators Schumer and Hillabrand and I have not yet heard back from them yet either. I sent letters emails to Congress and the Senate transportation committees. I’ve found testimonials for the same issues online even with videos. I just read a complaint that was nearly identical the experience I had except it happened in 2020. The power steering stops and starts same for the cars starter and windows. I took the car to Honda dealer to repair it on March [XXX], 2024. I now have a car repair bill for $8500 at Curry Honda in Yorktown Heights. They said I needed to replace entire exhaust system $3000 because they couldn’t get to the steering column without taking down the fragile exhaust system. Basically, I had no choice. In order to start the repairs they wanted a $4,500 down payment which I paid. They’ve now had the car for 37 days. They described the steering column and motor system as being completely corroded to the point where the steering column was going to snap/break. What they said at the Honda dealer was the Honda steering motor and wiring was completely corroded which is not common. A few weeks later they told me that the knuckle/ball bearings were rusted out and that all the shock absorbers needed replaced as they were also rusted out even the screws according to them. They said these should all be replaced or I would fail inspection. The bill went from $3000 to $4700 to $6200 to $7900 to now $8500 includes tax. They’re still working on the vehicle and they’ve had it since March [XXX], it’s now May [XXX], 2024. I’ve asked them for the parts that they’re removing and they said they’ll save the parts. Do you want them? Recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM O

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