NHTSA Complaint #11586906 — 2023 POLESTAR POLESTAR 2

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11586906
Vehicle 2023 POLESTAR POLESTAR 2
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KS

Consumer Description

Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited rear visibility, and after researching the problem online, it's pretty clear that it's an endemic issue to the car and can likely be remedied through software, but the manufacturer has thus far shown little interest in addressing it.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other VISIBILITY/WIPER Complaints

#11717689 When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11707307 After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to ...
#11677568 NHTSA Recall No. 25V-280 concerning rear camera. I have been getting the "camera is temporarily unavailable" display...
#11597793 Rear camera functionality keeps failing. Camera either won't load at all or flickers on and off for a couple minutes ...
#11594906 When putting the car in reverse, the rear camera displays briefly. As you start to reverse, the camera cuts in and ou...

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717270 ELECTRICAL SYSTEM Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 POWER TRAIN Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 VEHICLE SPEED CONTROL Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11715971 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
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