NHTSA Complaint #11586849 — 2023 GENESIS G90

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11586849
Vehicle 2023 GENESIS G90
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

PROBLEM: It has happened multiple times (about 20-25 times since the purchase of the vehicle in November 2022), always while having the engine running from a stop (variable stop length); when pressing the gas pedal to re-initiate the running, the car doesn't respond to the pressure on the gas pedal for 1-2 seconds and usually responds again during the uninterrupted pressing of the gas pedal. It has usually happened, more frequently than not, while turning the car left or right with normal immediate initial response but 2-3 seconds later has a similar type of unresponsiveness lasting 1-2 seconds. Has been alarming to me as in several occasions vehicles have been driving against me and being afraid of a “T-bone collision”. On [XXX] I brought the car for selective Oil & Filter change (my choice) and to address such problem but Tony Vrenna informed me that the issue had to be addressed by “GENESIS DIAGNOSTICS” and I was given the Telephone Number to call and make an appointment. George, from Rick Case Genesis (Broward County, Florida), was the person taking care of such call and he did give me an appt for [XXX] and to bring the car to SERVICE (again) and talk to Tony Vrenna that day. The car was left overnight at Rick Case and checked but George could not document the problem himself and the car was returned to me. I was not advised about any further check regarding this problem as "there are no recalls thus far". I did then report the problem once to Genesis after being invited to a survey but no eventual call back or response thus far. The problem has continued to occur in occasional instances. I have not reported the problem to the police or to insurance representatives. I have not seen any warning lamps, messages or other accompanying symptoms or signs of the problem prior, during, or after the failure. It makes sense that the fuel pump failure previously recalled in multiple Genesis 2022 and 2023 model years might presumably be the cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)

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