NHTSA Complaint #11586692 — 2018 CHRYSLER PACIFICA

-service engine light went on 2 weeks ago, intermittently. - escalated when engine began locking/ shuddering while driving and engine light began flashing. - had vehicle towed to the nearby dealership - dealer diagnosed it as a blown head gasket due to manufacturing defects. Dealer offered up that ‘they see this issue all the time’ with the 3.6L Pentastar engine. - dealer quoted $6000 for the repair but forewarned that the other head gaskets would likely fail as well because of the manufacturer defect. Quoted $9500 to replace both - dealer suggested replacing both head gaskets but also refused to confirm integrity of the engine block and all additional cylinders with micrometer measurements and pressure readings. - there is a known and frighteningly frequent breakdown of this engine in the Chrysler Pacifica. - complete engine failure should not be common place for a vehicle with less than 100,000 miles.